Guides · 30 August 2026 · 6 min read

Why Is the MyLife App Not Working? Fixes and Opt-Out

The MyLife app often fails to load, log in, or show your profile. Here is what causes it, how to fix common issues, and how to opt out of MyLife.

If the MyLife app will not load, will not log you in, or shows a blank profile, the cause is usually one of a few things: an outdated app version, a server outage on MyLife's side, an account or billing problem, or a network block. Most of these have a quick fix. If you are trying to open the app only to reach or remove your listing, you do not need the app at all. You can do that from a browser, and the steps are below.

Common reasons the MyLife app fails

Work through these in order. The first two solve most cases.

• Server-side outage. If the app hangs on a spinner or throws a generic error for everyone, the problem is MyLife, not your phone. There is nothing to fix on your end. Wait and try again later.
• Outdated app. An old build can break after a backend change. Update it from the App Store or Google Play.
• Login or subscription problem. MyLife gates much of its content behind a paid account. If your subscription lapsed or your password changed, the app may show empty screens or lock you out.
• Network or DNS block. A VPN, ad blocker, content filter, or corporate network can block the app's requests and leave it stuck.
• Corrupted cache or session. A stale session token can cause repeat login failures even with the right password.

Fixes to try, in order

1. Check for an outage. Open the MyLife website in a browser. If the site is also down or erroring, the problem is on their side. Wait and retry.
2. Force close and reopen the app. Swipe it away from your recent apps list, then launch it again.
3. Update the app. Go to the App Store or Google Play, search for the app, and install any pending update.
4. Restart your phone. This clears temporary memory and network state.
5. Switch networks. Turn off any VPN, then try mobile data instead of Wi-Fi, or the other way round. If the app works on one network but not the other, a filter or block is the cause.
6. Clear the app cache. On Android, use Settings, then Apps, then the MyLife app, then Storage, then Clear cache. On iPhone there is no per-app cache control, so delete and reinstall the app instead.
7. Reinstall the app. Delete it, restart the phone, then install a fresh copy. This resolves corrupted files and stale sessions.
8. Reset your password. If login fails, use the password reset option on the sign-in screen. If you never receive the reset message, check spam and confirm you are using the same email you registered with.

If none of these work, use a desktop browser instead. Everything the app does is available on the website, and the browser is more reliable for account and removal tasks.

If you only wanted to remove your listing

Many people open the MyLife app because they found their own profile and want it gone. You do not need a working app for that. MyLife publishes profiles that can include your name, age, past addresses, relatives, and a so-called reputation score. You can request removal directly.

Be clear on what removal does and does not do. A successful opt-out takes down the public profile. It does not erase the underlying data permanently. Brokers like MyLife rebuild their records from upstream feeds and public sources, so a listing that comes down today can reappear within a few months. Plan to repeat the process periodically.

It also cannot remove genuine public records. Court filings, property records, corporate registrations, and voter rolls are public by law. A broker may stop displaying them, but the source records remain public.

How to opt out of MyLife

1. Find your profile. Search your name on the MyLife website. If more than one profile matches you, note each one, because they are removed separately.
2. Open the correct listing. Confirm it is you by checking the age, location, and listed relatives.
3. Use the opt-out or privacy option. Look for a privacy, opt-out, or data control link, usually in the site footer or on the profile itself. If you are a California resident, you can cite your rights under the CCPA in your request.
4. Submit your details. Provide the information the form requires to locate and verify your profile. Give only what is needed to match the listing.
5. Verify by email if asked. MyLife often sends a confirmation link. Open it to complete the request. Check your spam folder if nothing arrives.
6. Keep a record. Save the profile URL, the date, and any confirmation number. You will need these if the listing reappears or the request stalls.

If the online form fails or does not exist for your case, look for a privacy contact on the website and send a written deletion request. State that you want your personal information removed and, if applicable, that you are exercising your rights under the CCPA. Ask for confirmation once it is done.

If a charge is the real problem

If the app locked you out over a lapsed or unwanted subscription, cancel it where you signed up. If you subscribed through the App Store, cancel under your Apple subscriptions. If through Google Play, cancel under Play subscriptions. If you subscribed on the website directly, cancel through your account settings there. Cancelling the subscription does not remove your public profile, so opt out separately using the steps above.

When to check again

Search your name again a few weeks after opting out to confirm the profile is gone. Then check every few months. Because brokers rebuild from upstream data, reappearance is normal rather than a sign you did something wrong. Each time it comes back, repeat the opt-out.

Doing this at scale

MyLife is one of dozens of sites that publish the same kind of profile. Removing yourself from each one by hand takes time, and every site has its own form and its own verification. Vanish is a Mac app that finds where brokers publish your details and sends CCPA deletion demands on your behalf, then repeats the checks as listings return. It is one option if you would rather not track each site yourself. The manual steps above work without it.

Common questions

Is the MyLife app down for everyone or just me?

Open the MyLife website in a browser. If the site is also erroring or will not load, the problem is on MyLife's side and there is nothing to fix on your phone. If the website works but the app does not, the issue is local, so update or reinstall the app.

Do I need the MyLife app to remove my profile?

No. Every removal task is available on the MyLife website in a desktop browser, which is more reliable than the app. Search your name, open your profile, and use the opt-out or privacy option to request removal.

Will opting out delete my information permanently?

No. Opting out takes down the public profile, but brokers rebuild their records from upstream feeds and public sources. The listing can reappear within a few months, so check periodically and repeat the request when it returns.

Why does the MyLife app keep asking me to pay?

MyLife gates much of its content behind a paid subscription. If yours lapsed, screens may appear empty or locked. Cancelling or renewing the subscription is separate from removing your public profile, which you must opt out of on its own.

Can MyLife remove my court and property records?

No. Court filings, property records, corporate registrations, and voter rolls are public by law. MyLife may stop displaying them on your profile, but the underlying public records remain accessible at their source.